The Chat Plugin integrates your Facebook Page’s messages directly into your website. This allows your website visitors or customers to inquire with your page anytime with the same experience in Messenger.
It automatically loads the recent chat history between the Facebook account of the website visitor and your page.
Setting up
To include the Messenger Chat Plugin on your website, it’s recommended to use the Facebook Setup Tool on Facebook Business Suite. Also verify that your account has admin privileges on the Facebook page.
- Go to Inbox > Chat Plugin
2. Click the Set Up button
3. Follow the on-screen instructions
This includes setting up the primary language and adding your website’s domain. This will automatically generate the JavaScript code that you will copy and paste into your website’s code.
4. Click Publish
Finally, publish the Chat Plugin to enable it in your website. Take note that if you do not have administrator privileges, it will prompt an error and only page administrators are allowed to publish.
The Chat Plugin should now be displayed on your website. It’s that simple.
Customization
To change the default color or position of the Chat Plugin, view the Customize Your Chat Plugin section on the setup tool on Facebook Business Suite.
Common errors
If the Chat Plugin does not appear on your website, check if your domain is whitelisted on the setup tool.
Additionaly, verify if the Chat Plugin has been published.
